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Privacy Policy
This Privacy Policy explains how Chimney Sweep Fireplaces & Stoves collects, uses and protects your personal data.
1. Who We Are
This website is operated by:
Karl Alcock
Chimney Sweep Fireplaces & Stoves
Email: sweepandstoves@mail.com
Telephone: 07415 283865
Address: Unit 4, Fenton Industrial Estate, Stoke-on-Trent, ST4 2ST, United Kingdom
2. Information We Collect
When you use this website or place an order, we may collect personal information including:
- Name
- Email address
- Delivery address
- Order details
- IP address and browser information
3. How We Use Your Information
We use your personal data to:
- Process and fulfil orders
- Take payments
- Communicate with you about your purchase
- Provide customer support
- Improve our website and services
4. Payments
Payments are processed securely by third-party payment providers, including credit and debit cards, Apple Pay and Google Pay. We do not store or have access to your card details.
5. Analytics & Advertising
We use third-party tools such as Google Analytics and Meta (Facebook) Pixel to understand how visitors use our website and to improve marketing performance. These tools may use cookies or similar technologies to collect anonymised usage data.
6. Online Marketplaces & Sales Channels
We also sell products through third-party platforms including Google Shopping, Amazon, eBay, TikTok Shop and Facebook/Instagram Shop.
When an order is placed through one of these platforms, customer and order information is shared with us only for the purpose of fulfilling the order and providing customer support. Each platform processes personal data in accordance with its own privacy policies.
7. Cookies
This website uses cookies to ensure it functions correctly and to analyse website traffic. You can manage or disable cookies through your browser settings.
8. Sharing Your Information
We do not sell your personal data. We only share information with trusted third parties where necessary to operate our website, process payments or fulfil orders.
9. Your Rights
Under UK data protection law, you have the right to request access to, correction of, or deletion of your personal data.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this website.
11. Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact us using the details above.