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Returns Policy
We want you to be happy with your purchase. If you are not completely satisfied, you may be entitled to a return in line with UK consumer law.
1. Change of Mind Returns
You have the right to cancel your order and return eligible items within 14 days of receiving your goods.
Items must be:
- Unused
- In their original packaging
- In a resalable condition
2. How to Return an Item
Before returning any item, please contact us using the details on this website to let us know you wish to return your order.
Returned items should be sent back within 14 days of notifying us of your intention to return.
3. Return Costs
Unless an item is faulty or incorrect, return postage costs are the responsibility of the customer.
4. Faulty or Incorrect Items
If an item is faulty, damaged, or incorrect, please contact us as soon as possible. We will arrange a replacement or refund, including return postage where applicable.
5. Refunds
Once a returned item is received and inspected, a refund will be issued to the original payment method within a reasonable timeframe.
6. Contact
For any questions regarding returns, please contact:
Chimney Sweep Fireplaces & Stoves
Email: sweepandstoves@mail.com
Telephone: 07415 283865